Well, it has been 4 business days, and I still have not gotten a response from FAX, so I decided to call today, to ask them what the turn around time on questions submitted through the online contact form.
The girl that answered the phone was not aware there is an online contact form to submit questions.
She asked around, and apparently, the Head Tech (is that his job title, sounds like something a psychologist might use) has been out for a few days, and he is the one that responds to questions from the site. Apparently, FAX is not aware of a concept called "backups". Someone that covers your job duties when you are away.
She assured me, someone else will get back to me with a response to my question.
The wait continues...
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